Cookie policy

When you visit different websites small text files are stored on your computer. These are called ‘cookies’ and most websites use them for different purposes. Cookies may be used to improve your experience of a website, for example by making particular parts of a website work or remembering preferences you’ve selected. Cookies are also used to get a picture of how often people use a website, and how they are using it, so that improvements can be made to it.

On this page you can find out about the cookies we use on our website (www.ombudsman.org.uk), what they do, how long they will remain on your computer, and how to opt out.

By visiting our website, some cookies will already have been stored on your computer. However, you can remove these and you can also change your browser settings to prevent them from being placed on your computer in future. For more information about this, please visit www.allaboutcookies.org.

Please note that if you choose to opt out of our cookies, this may affect your experience of our site. For example, you may not be able to view some of the content on our site such as embedded video content.

Please note that one of the cookies we use on our website is strictly necessary for our site to work. Without it, you won’t be able to use our site.

Google Analytics

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These cookies help us to understand how people are using our website. This includes recording how people get to our website, how often they visit and which parts of the site they go to. Collecting this information helps us improve our website and ensure it’s meeting your needs. No  personal information is collected by these cookies.

They remain on your computer for 730 days.

Opting out from this won’t affect your experience of our website. However, we’ll be missing out on information which can help us improve our website.

Concrete5

The (CONCRETE5) cookie allows us to maintain the user browsing experience and identify whether the user is logged into restricted areas. This is automatically deleted at the end of the browsing session.

Our website does not enable our visitors to communicate with other visitors or for them to post information to be accessed by others.

If you provide feedback on our website we will only use it to develop and improve the site.  We will keep the actual feedback for six months. After this it will be deleted but analysis of feedback may be kept.

Our website contains links to other sites. We are not responsible for the privacy practices within any of these other sites. You should be aware of this when you leave our website and we encourage you to read the privacy statements on other websites you visit.

If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures that you are always aware of what information we collect, how we use it and under what circumstances, if any, we will share it with other parties.